FAQ

To request an RA/RMA number, please call Celestron Technical Support at 1-800-421-9649 or click here to fill out our contact form.

• All returns must be received within the 30 days of the RA/RMA issue date.
• Your RA/RMA# is for Evaluation/Repair OR Warranty Exchange only.
• Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem.
• You can check your RMA status online by logging into your account or by emailing mail@celestronsupport.com

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete. Please inquire with a Celestron Representative for any special packaging instructions. If product(s) being returned is a No Fault Warranty Exchange, please send product(s) with all packaging, manuals, registration card(s), accessories and software.

We reserve the right to refuse a return on any product that does not meet the above requirements.

We no longer supply caps/covers for older optics. We recommend reaching out to third party vendors and inquiring to see if they have caps for your optics.

Search options:

• Call or visit your local optics retailer
• Visit local clubs (ie astronomy clubs or birding clubs)
• Check online forums (ie Cloudy Nights or BirdForum)
• Search online classified ads

To request an RA/RMA number, please call Celestron Technical Support at 1-800-421-9649 or click here to fill out our contact form.

• All returns must be received within the 30 days of the RA/RMA issue date.
• Your RA/RMA# is for Evaluation/Repair OR Warranty Exchange only.
• Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem.
• You can check your RMA status online by logging into your account or by emailing mail@celestronsupport.com

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete. Please inquire with a Celestron Representative for any special packaging instructions. If product(s) being returned is a No Fault Warranty Exchange, please send product(s) with all packaging, manuals, registration card(s), accessories and software.

We reserve the right to refuse a return on any product that does not meet the above requirements.

We no longer supply caps/covers for older optics. We recommend reaching out to third party vendors and inquiring to see if they have caps for your optics.

Search options:

• Call or visit your local optics retailer
• Visit local clubs (ie astronomy clubs or birding clubs)
• Check online forums (ie Cloudy Nights or BirdForum)
• Search online classified ads

To request an RA/RMA number, please call Celestron Technical Support at 1-800-421-9649 or click here to fill out our contact form.

• All returns must be received within the 30 days of the RA/RMA issue date.
• Your RA/RMA# is for Evaluation/Repair OR Warranty Exchange only.
• Make sure the RA/RMA number appears clearly on the shipping label/box of the return shipment and include a copy of your original invoice as well as a brief statement of the problem.
• You can check your RMA status online by logging into your account or by emailing mail@celestronsupport.com

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete. Please inquire with a Celestron Representative for any special packaging instructions. If product(s) being returned is a No Fault Warranty Exchange, please send product(s) with all packaging, manuals, registration card(s), accessories and software.

We reserve the right to refuse a return on any product that does not meet the above requirements.